FRAO is committed to complying with the requirements and principles of the Data Protection Act 1998 in relation to the collection, storage, processing and disclosure of personal information.

The Data Protection Principles

Personal Data must be: fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject's rights; secure; not transferred to countries without adequate protection.

Explanation of policy

FRAO uses data for the purposes of supplying its service to the user. This involves collecting data via this website and may involve passing anonymised data on to a card processor or an associate company of our card processor enabling FRAO to facilitate this order.

From time to time FRAO will inform its customers, users and potential customers of FRAO and FRAO affiliated products or services. In addition FRAO may pass user data on to reputable companies whose products or services may be of interest to the user.

Customers, users and potential customers may indicate at any time if they do not wish to receive such information or if they do not wish their data to be passed on, by emailing FRAO at sales@FRAO.co.uk

The Site uses cookies which are small pieces of information that are stored on your computer's hard drive, and enable FRAO to recognise your computer when you access our website and log into your account with your username and password. It saves you having to re -enter the basic contact information that you provided us with on setting up your account and therefore means that the process is likely to be a lot quicker. We will not use cookies without your prior consent - you have the option of choosing whether or not you would like our website to remember your details before finalising your order.

We reserve the right to use tracking software to monitor customer traffic patterns and site usage to help us better meet the needs of site visitors. This software does not enable us to capture any personally identifying information.

FRAO does not provide your personal information to others for any financial gain or other than for the purpose of improving its services to you. [We will never disclose information about you to any other person or organization without your consent unless we are legally required to do so].

However, by using our website you agree that we may exchange information, including personal information, with other companies and organizations for security purposes (e.g. the prevention f credit card fraud). Also, it is sometimes necessary for third party companies to work on our website. These companies or individuals are carefully selected and closely monitored and are only able to access your data as a way of improving the service and security we offer to you.

FRAO may alter its Privacy policy at any time in response to changes in legislation and customers, users and potential customers are encouraged to check the FRAO privacy policy regularly for any changes.

If you have any queries with regards to our privacy policy, please send an E-mail to
sales@FRAO.co.uk

You have a right to access the personal data that is held about you. To obtain a copy of the personal data FRAO holds about you please write to

FRAO
29a high street
Hythe
Southampton
Hants
SO45 6AG